Spirit Airlines flight disrupted?
Here's what they owe you.
Pick your situation below — get your rights, an action plan, and a ready-to-send complaint email for Spirit Airlines.
Free · No signup · Works at the gate
What happened?
Spirit Airlines contact info
What Spirit Airlines pledges for controllable delays
Voluntary commitments — not law. Subject to Oct 2026 carve-out.
Meal vouchers
Provided for controllable delays
Hotel for overnight delays
Not pledged — you may be on your own
Ground transportation
Not pledged
Source: DOT Airline Customer Service Dashboard
What to know about Spirit Airlines
Spirit is an ultra-low-cost carrier with minimal voluntary commitments. They do not pledge hotel or ground transportation for controllable delays. Phone hold times are notoriously long — try their live chat on spirit.com or DM on Twitter. Your federal rights to a cash refund are the same regardless of ticket price.
Get your Spirit Airlines disruption kit
Rights, action plan, and complaint email — ready in 30 seconds.
Common questions
What are my rights when Spirit Airlines cancels my flight?
When Spirit Airlines cancels your flight, you are entitled to a full cash refund to your original payment method — even for non-refundable tickets. This is federal law (14 CFR Part 260). Spirit Airlines must also rebook you on the next available flight at no extra cost.
Does Spirit Airlines provide hotel and meals for delays?
For controllable delays (not weather), Spirit Airlines pledges meal vouchers. These are voluntary commitments, not federal law. The October 2026 DOT rule expanded what airlines can classify as "uncontrollable."
How do I contact Spirit Airlines about a disrupted flight?
Call Spirit Airlines at 1-855-728-3555. For complaints, email customer.relations@spirit.com or DM @SpiritAirlines on Twitter/X. For refunds, go to https://www.spirit.com/refund.
How long does a Spirit Airlines refund take?
By federal law, Spirit Airlines must process refunds within 7 business days for credit card purchases and 20 calendar days for cash or check payments. If they don't, file a DOT complaint.
Next time, know before you go.
Get a free flight briefing — delay risk, gate info, weather, and TSA wait, delivered before you leave home.
Get a free briefing →