Your flight got disrupted.
Here's how to get your money back.
Two taps. We'll tell you exactly what the airline owes you, give you a step-by-step checklist, draft a complaint email, and show you proof from people who already got their refund.
Free · No account needed · Works at the gate
People who used this got their money back
"Cited 14 CFR 260 and got my full refund in 5 days. They tried the voucher dance first."
"Filed DOT complaint after airline ghosted me for 3 weeks. Got refund + $200 voucher within 48 hours."
"They offered a $400 voucher. I said no, I want the federal minimum. Walked out with a $1,550 check."
What you get
Your legal rights
What the airline owes you under federal law — specific to your situation
Step-by-step action plan
Do this NOW, do this SOON, do this LATER — with urgency levels
Ready-to-send complaint email
Pre-filled with your flight details, DOT regulations, and refund demands
Airline contact info
Phone, email, Twitter, refund portal — direct links, no digging
Real proof from Reddit
What other passengers got when they pushed back — amounts and outcomes
3 things most people don't know
1. "Non-refundable" doesn't apply when THEY cancel. That term only applies when you cancel. When the airline cancels, you get cash back regardless of ticket type.
2. Accepting a voucher can kill your refund rights. Once you accept a voucher or credit at the gate, you may lose your right to demand cash. Always decline and request a refund.
3. Your credit card may cover hotel and meals. Chase Sapphire, Amex Platinum, and similar cards have trip delay benefits most people never use. Call the number on your card.
U.S. passenger rights reference
Flight cancelled by airline
If your flight is cancelled by the airline for any reason, you are entitled to a full refund — even for non-refundable tickets. This is federal law, not airline policy.
- •Full refund to original payment method (not just vouchers)
- •Refund of all fees (baggage, seat selection, extras)
- •Rebooking on the next available flight at no extra cost
Flight delayed 3+ hours (domestic) or 6+ hours (international)
As of 2024, DOT rules define 'significant delay' as 3+ hours domestic, 6+ hours international. You can choose a refund instead of waiting.
- •Full refund if you choose not to travel
- •Rebooking on next available flight if you choose to wait
- •Meal vouchers for delays over 3 hours (varies by airline)
Stuck on the tarmac for 3+ hours
Airlines must let you off the plane after 3 hours (domestic) or 4 hours (international) on the tarmac. They must also provide food, water, and working restrooms after 2 hours.
- •Deplaning opportunity after 3 hours domestic / 4 hours international
- •Food and water within 2 hours of tarmac delay
- •Working restrooms for the duration
Involuntarily denied boarding (bumped)
If you're bumped from an oversold flight against your will, the airline must pay you cash compensation. The amount depends on the length of delay to your final destination.
- •0-1 hour delay: 200% of one-way fare (max $775)
- •1-2 hour delay (domestic) or 1-4 hours (international): 200% of one-way fare (max $775)
- •2+ hours (domestic) or 4+ hours (international): 400% of one-way fare (max $1,550)
Checked baggage delayed or lost
Airlines are liable for provable damages when bags are delayed, damaged, or lost on domestic flights up to $3,800.
- •Reimbursement for reasonable essentials purchased during delay (toiletries, clothing)
- •Up to $3,800 liability for domestic flights (provable damages)
- •Bag considered 'lost' after 21 days — airline must pay