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U.S. passenger rights reference
Flight cancelled by airline
If your flight is cancelled by the airline for any reason, you are entitled to a full refund — even for non-refundable tickets. This is federal law, not airline policy.
- •Full refund to original payment method (not just vouchers)
- •Refund of all fees (baggage, seat selection, extras)
- •Rebooking on the next available flight at no extra cost
Flight delayed 3+ hours (domestic) or 6+ hours (international)
As of 2024, DOT rules define 'significant delay' as 3+ hours domestic, 6+ hours international. You can choose a refund instead of waiting.
- •Full refund if you choose not to travel
- •Rebooking on next available flight if you choose to wait
- •Meal vouchers for delays over 3 hours (varies by airline)
Stuck on the tarmac for 3+ hours
Airlines must let you off the plane after 3 hours (domestic) or 4 hours (international) on the tarmac. They must also provide food, water, and working restrooms after 2 hours.
- •Deplaning opportunity after 3 hours domestic / 4 hours international
- •Food and water within 2 hours of tarmac delay
- •Working restrooms for the duration
Involuntarily denied boarding (bumped)
If you're bumped from an oversold flight against your will, the airline must pay you cash compensation. The amount depends on the length of delay to your final destination.
- •0-1 hour delay: 200% of one-way fare (max $775)
- •1-2 hour delay (domestic) or 1-4 hours (international): 200% of one-way fare (max $775)
- •2+ hours (domestic) or 4+ hours (international): 400% of one-way fare (max $1,550)
Checked baggage delayed or lost
Airlines are liable for provable damages when bags are delayed, damaged, or lost on domestic flights up to $3,800.
- •Reimbursement for reasonable essentials purchased during delay (toiletries, clothing)
- •Up to $3,800 liability for domestic flights (provable damages)
- •Bag considered 'lost' after 21 days — airline must pay