Do this right now:
- 1Screenshot the board and your notifications
This is your evidence. The airline can't deny what you can prove.
- 2Rebook through the app — skip the line
The CLT gate line will be 200 people deep. The app is faster.
- 3You're entitled to a full cash refund
Not vouchers. Federal law (14 CFR 260). They have 7 business days.