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Used by 300+ travelers this month
New DOT rule — effective October 19, 2026
Airlines can now classify 10 additional delay types as "uncontrollable" — including some maintenance issues, ATC constraints, and security events. When a delay is "uncontrollable," they don't have to give you meal vouchers or hotel rooms.
All 10 categories explained in detail →What each airline pledged
For controllable delays — voluntary, not law. Subject to Oct 2026 carve-out.
Source: DOT Airline Customer Service Dashboard
Your credit card might cover what the airline won't
Chase Sapphire Reserve
Up to $500/ticket after 6-hour delay
Amex Platinum
Up to $500/ticket after 6-hour delay
Capital One Venture X
Up to $500/ticket after 6-hour delay
Citi Strata Premier
Up to $500/ticket after 3-hour delay
Must pay with that card. Check your specific card agreement.
People who used this got their money back
"Cited 14 CFR 260 and got my full refund in 5 days. They tried the voucher dance first."
"Filed DOT complaint after airline ghosted me for 3 weeks. Got refund + $200 voucher within 48 hours."
"They offered a $400 voucher. I said no, I want the federal minimum. Walked out with a $1,550 check."
3 things most people don't know
1. "Non-refundable" doesn't apply when THEY cancel. That term only applies when you cancel. When the airline cancels, you get cash back regardless of ticket type.
2. Accepting a voucher can kill your refund rights. Once you accept a voucher or credit at the gate, you may lose your right to demand cash. Always decline and request a refund.
3. Your credit card may cover hotel and meals. Chase Sapphire, Amex Platinum, and similar cards have trip delay benefits most people never use. Call the number on your card.
Common questions
What are my rights when a flight is cancelled?
When your flight is cancelled by the airline, you are entitled to a full refund to your original payment method — even for non-refundable tickets. This is federal law (14 CFR Part 260). The airline must also offer rebooking on the next available flight at no extra cost.
Do US airlines have to pay compensation for flight delays?
No — unlike the EU, US law does not require airlines to pay cash compensation for delayed flights. What US law does require: a full cash refund if you choose not to fly when a domestic flight is delayed 3+ hours or an international flight departing the US is delayed 6+ hours.
How much compensation do I get for being bumped from a flight?
If you are involuntarily denied boarding (bumped), the airline must pay cash compensation: 200% of your one-way fare (max $775) for delays under 2 hours, and 400% of your one-way fare (max $1,550) for delays over 2 hours. You can refuse vouchers and demand cash.
What are my rights during a tarmac delay?
After 2 hours on the tarmac, the airline must provide food, water, and working restrooms. After 3 hours (domestic) or 4 hours (international), they must let you off the plane if it is safe to do so. Airlines face fines of $27,500 per passenger for violating tarmac delay rules.
What is the October 2026 DOT rule change?
Effective October 19, 2026, a new DOT rule allows airlines to classify 10 additional delay types as 'uncontrollable' — including certain maintenance issues, medical emergencies, and security events. When a delay is classified as 'uncontrollable,' airlines can deny meal or hotel vouchers.
Does my credit card cover flight delay costs?
Many premium travel credit cards include trip delay protection covering meals, hotel, and incidental costs. Chase Sapphire Reserve and Amex Platinum cover up to $500/ticket after a 6-hour delay. Citi Strata Premier triggers after just 3 hours. Coverage applies regardless of whether the airline offers vouchers.
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