KeptCustomer Service
Bob Jordan, CEO: “Southwest agrees to pay a $140 million fine for the 2022 holiday meltdown — the largest penalty ever imposed on an airli...”
Southwest · December 18, 2023 · DOT Settlement
The Promise
“Southwest agrees to pay a $140 million fine for the 2022 holiday meltdown — the largest penalty ever imposed on an airline by the DOT — and commits to specific consumer protections going forward.”
Bob Jordan, CEO · December 18, 2023 · DOT Settlement · Source
Target
Metric: DOT compliance
Target: $140 million fine payment + compliance
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What Actually Happened
Verdict:Kept
Southwest paid the $140 million fine and has not faced comparable DOT enforcement actions since. The airline implemented the required consumer protections.
Actual result: $140 million paid; no subsequent major fines
Source: DOT enforcement records (checked Jun 2025)
Timeline
December 18, 2023
Promise made by Bob Jordan, CEO via DOT Settlement
June 2025
Evidence checked — Kept
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