KeptOn-Time Performance
Scott Kirby, CEO: “United will be the most reliable airline in the industry. We aim to finish first in on-time performance at all seven hub...”
United · January 17, 2024 · Q4 2023 Earnings Call
The Promise
“United will be the most reliable airline in the industry. We aim to finish first in on-time performance at all seven hubs.”
Scott Kirby, CEO · January 17, 2024 · Q4 2023 Earnings Call · Source
Target
Metric: On-time departure rank at hubs
Target: First at all 7 hubs
Deadline: December 31, 2024
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What Actually Happened
Verdict:Kept
United finished 2024 ranked first in on-time departures at all seven of its U.S. hubs, per BTS data. The airline also achieved its third-best year in on-time arrivals overall.
Actual result: #1 at all 7 hubs
Source: BTS On-Time Data, United 2024 Annual Report (checked Feb 2025)
Timeline
January 17, 2024
Promise made by Scott Kirby, CEO via Q4 2023 Earnings Call
December 2024
Stated deadline
February 2025
Evidence checked — Kept
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