In ProgressCustomer Service
Scott Kirby, CEO: “Every United plane will have a seatback screen. We're investing in customers at every price point.”
United · April 17, 2024 · Q1 2024 Earnings Call
The Promise
“Every United plane will have a seatback screen. We're investing in customers at every price point.”
Scott Kirby, CEO · April 17, 2024 · Q1 2024 Earnings Call
Target
Metric: Fleet seatback screen coverage
Target: 100% of fleet
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What Actually Happened
Verdict:In Progress
United has been installing seatback screens on all new aircraft deliveries and retrofitting existing planes. All new Boeing 737 MAX and Airbus A321neo deliveries have seatback screens. Retrofit of the existing narrowbody fleet is ongoing but not complete.
Actual result: All new deliveries equipped; retrofit ongoing
Source: United investor presentations (checked Jun 2026)
Timeline
April 17, 2024
Promise made by Scott Kirby, CEO via Q1 2024 Earnings Call
June 2026
Evidence checked — In Progress
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