KeptOn-Time Performance
Scott Kirby, CEO: “United will rank #1 or #2 in on-time performance nationally while flying the largest schedule in its history.”
United · January 22, 2025 · Q4 2024 Earnings Call
The Promise
“United will rank #1 or #2 in on-time performance nationally while flying the largest schedule in its history.”
Scott Kirby, CEO · January 22, 2025 · Q4 2024 Earnings Call
Target
Metric: National on-time ranking
Target: #1 or #2 nationally
Deadline: December 31, 2025
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What Actually Happened
Verdict:Kept
United ranked second in the nation for overall on-time performance in 2025 while flying its largest schedule ever. BTS data shows a 77.65% on-time arrival rate, slightly below Delta but above the industry average of 77.6%.
Actual result: #2 nationally with record schedule
Source: BTS On-Time Data, Simple Flying (checked Mar 2026)
Timeline
January 22, 2025
Promise made by Scott Kirby, CEO via Q4 2024 Earnings Call
December 2025
Stated deadline
March 2026
Evidence checked — Kept
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