KeptTechnology
Scott Kirby, CEO: “United will deploy generative AI on united.com to improve customer search and flight status notifications in real time.”
United · September 13, 2024 · Q3 2024 Earnings Call
The Promise
“United will deploy generative AI on united.com to improve customer search and flight status notifications in real time.”
Scott Kirby, CEO · September 13, 2024 · Q3 2024 Earnings Call
Target
Metric: AI deployment on united.com
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What Actually Happened
Verdict:Kept
United deployed generative AI on united.com for search functionality and enhanced its flight status notification system with AI-powered real-time updates. The system is live and operational.
Actual result: AI search and notifications live
Source: United investor presentations, united.com (checked Jun 2025)
Timeline
September 13, 2024
Promise made by Scott Kirby, CEO via Q3 2024 Earnings Call
June 2025
Evidence checked — Kept
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