Flight Check

DFW Airport Complaints — Which Airlines Have the Most Issues

Complaint rates for 7 airlines operating at Dallas/Fort Worth International in Dallas.

Weighted Avg Rate

8.4/100K

Airlines Tracked

7

Top Issue

Baggage

vs. Industry

2% above

Airline Complaint Rates at DFW

Ranked by DOT complaint rate per 100,000 passengers. Rates reflect each airline's nationwide complaint data, contextualized by their presence at Dallas/Fort Worth International.

1Frontier Airlines(F9)
23.2/100K
5,879 total complaintsTop issue: Refunds
2Spirit Airlines(NK)
12.9/100K
4,480 total complaintsTop issue: Flight Problems
3JetBlue Airways(B6)
10.5/100K
5,182 total complaintsTop issue: Flight Problems
4American Airlines(AA)
7.9/100K
12,808 total complaintsTop issue: Baggage
5United Airlines(UA)
6.9/100K
11,156 total complaintsTop issue: Flight Problems
6Delta Air Lines(DL)
4.1/100K
7,139 total complaintsTop issue: Flight Problems
7Alaska Airlines(AS)
2.5/100K
1,828 total complaintsTop issue: Customer Service

Source: DOT Air Travel Consumer Report, 2024. Rates are nationwide per-airline figures.

Monthly Complaint Trend at DFW (2024)

9.0
Jan
7.8
Feb
7.8
Mar
7.8
Apr
7.8
May
9.3
Jun
9.3
Jul
9.3
Aug
7.8
Sep
7.8
Oct
7.9
Nov
9.3
Dec

Weighted average complaint rate per 100K passengers by month. Red bars exceed the industry average (8.2).

Top Complaint Categories at DFW

Baggage68%
Flight Problems26%
Refunds4%
Customer Service2%

Weighted by airline flight volume at DFW. Categories reflect the most frequently reported issue type for each airline.

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Frequently Asked Questions

Which airline gets the most complaints at DFW?

Frontier Airlines has the highest complaint rate among airlines operating at Dallas/Fort Worth International at 23.2 per 100,000 passengers. However, complaint rates reflect the airline's nationwide performance, not issues specific to DFW.

What is the overall complaint environment at DFW?

The weighted average complaint rate for airlines at Dallas/Fort Worth International is 8.4 per 100K passengers, which is 2% above the industry average of 8.2 per 100K. The most common complaint category is baggage.

How do I file a complaint about an experience at DFW?

If your complaint is about an airline, file with the DOT at airconsumer.dot.gov or use Flight Check's Disruption Desk (flightcheck.live/disruption-desk) to generate a complaint letter and check what you're owed. For airport facility issues (parking, terminals, security lines), contact the airport authority directly.

Does DFW cause more airline complaints than other airports?

Airport-level complaint data from the DOT is reported by airline, not by airport. The data shown here reflects the complaint rates of airlines that operate at DFW, weighted by their flight volume. Airports with more low-cost carriers tend to have higher aggregate complaint rates.

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Source: DOT Air Travel Consumer Report, January–December 2024. Complaint rates are per-airline nationwide figures weighted by flight volume at DFW.