Airline Complaint Data & Rankings (2024)
DOT complaint statistics for every major U.S. airline. 136,647 total complaints filed in 2024, up 8.9% from 2023.
Total Complaints
136,647
YoY Change
+8.9%
Industry Avg Rate
8.2/100K
Airlines Tracked
27
Top 5 Worst Airlines by Complaint Rate
Complaints per 100,000 passengers. Source: DOT Air Travel Consumer Report, 2024.
All Airlines — Complaint Rates (2024)
Browse by Complaint Category
Baggage Complaints
Lost, delayed, or damaged luggage. Airlines must compensate up to $3,800 for domestic baggage issues under DOT rules. If...
Customer Service Complaints
Rude or unhelpful staff, excessive phone hold times, unresponsive complaint departments, and failure to accommodate pass...
Flight Problems Complaints
Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overal...
Refunds Complaints
Airlines failing to process refunds, issuing vouchers instead of cash refunds, or taking months to return money. The new...
Browse by Airport
See which airlines get the most complaints at the 30 busiest U.S. airports.
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Source: DOT Air Travel Consumer Report, January–December 2024.