Flight Check

Vueling Complaints & DOT Data (2024)

5,159 complaints filed with the DOT in 2024.

Complaint Rate

13.1/100K

Total Complaints

5,159

Rank

#4 of 27

Top Issue

Refunds

Vueling's 13.2 per 100,000 rate puts it among Europe's most complained-about airlines. As Iberia's low-cost subsidiary, refund disputes lead the pack — passengers report difficulty obtaining EU261 compensation and cash refunds, with the airline often defaulting to vouchers despite regulatory requirements.

vs. Industry Average

Vueling13.1/100K
Industry Average8.2/100K

Vueling is 60% above the industry average.

Monthly Complaint Rate (2024)

12.3
Jan
12.3
Feb
12.3
Mar
12.3
Apr
12.3
May
14.8
Jun
14.8
Jul
14.8
Aug
12.3
Sep
12.3
Oct
12.3
Nov
14.8
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Refunds83%
Flight Problems17%

How to File a Complaint Against Vueling

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Vueling directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Vueling get in 2024?

Vueling received 5,159 DOT complaints in 2024, at a rate of 13.1 per 100,000 passengers. This ranks them #4 out of 27 airlines tracked.

What do people complain about most with Vueling?

The most common complaint category for Vueling is refunds. Airlines failing to process refunds, issuing vouchers instead of cash refunds, or taking months to return money. The new DOT automatic refund rule (October 2024) specifically targets this problem by requiring airlines to refund automatically within 7 business days for credit cards.

How do I file a complaint against Vueling?

You can file a complaint against Vueling with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Vueling's executive consumer affairs team.

Is Vueling complaint rate above or below average?

Vueling's complaint rate of 13.1 per 100K is 60% above the industry average of 8.2 per 100K. They rank #4 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

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Source: DOT Air Travel Consumer Report, January–December 2024.