Flight Check

Wizz Air Complaints & DOT Data (2024)

7,022 complaints filed with the DOT in 2024.

Complaint Rate

15.9/100K

Total Complaints

7,022

Rank

#3 of 27

Top Issue

Customer Service

Wizz Air's 15.8 per 100,000 rate reflects chronic customer service failures. The Hungarian ultra-low-cost carrier has expanded aggressively into Central and Eastern Europe, but its lean staffing model means passengers often cannot reach anyone when things go wrong — hold times exceeding two hours are commonly reported.

vs. Industry Average

Wizz Air15.9/100K
Industry Average8.2/100K

Wizz Air is 94% above the industry average.

Monthly Complaint Rate (2024)

17.7
Jan
14.7
Feb
14.7
Mar
14.7
Apr
14.7
May
17.7
Jun
17.7
Jul
17.7
Aug
14.7
Sep
14.7
Oct
14.7
Nov
17.7
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Customer Service83%
Refunds17%

How to File a Complaint Against Wizz Air

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Wizz Air directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Wizz Air get in 2024?

Wizz Air received 7,022 DOT complaints in 2024, at a rate of 15.9 per 100,000 passengers. This ranks them #3 out of 27 airlines tracked.

What do people complain about most with Wizz Air?

The most common complaint category for Wizz Air is customer service. Rude or unhelpful staff, excessive phone hold times, unresponsive complaint departments, and failure to accommodate passenger needs. These complaints often compound other issues — a delay becomes a nightmare when customer service fails.

How do I file a complaint against Wizz Air?

You can file a complaint against Wizz Air with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Wizz Air's executive consumer affairs team.

Is Wizz Air complaint rate above or below average?

Wizz Air's complaint rate of 15.9 per 100K is 94% above the industry average of 8.2 per 100K. They rank #3 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.