Flight Check

TAP Portugal Complaints & DOT Data (2024)

4,655 complaints filed with the DOT in 2024.

Complaint Rate

11.3/100K

Total Complaints

4,655

Rank

#7 of 27

Top Issue

Refunds

TAP Portugal's 11.4 per 100,000 rate is among the worst for a full-service European carrier. Refund complaints dominate, reflecting ongoing financial difficulties and a reputation for slow refund processing. The airline's Lisbon hub, popular with connecting traffic to Brazil and Africa, amplifies disruption cascades.

vs. Industry Average

TAP Portugal11.3/100K
Industry Average8.2/100K

TAP Portugal is 38% above the industry average.

Monthly Complaint Rate (2024)

10.6
Jan
10.6
Feb
10.6
Mar
10.6
Apr
10.6
May
12.8
Jun
12.8
Jul
12.8
Aug
10.6
Sep
10.6
Oct
10.6
Nov
12.8
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Refunds83%
Flight Problems17%

How to File a Complaint Against TAP Portugal

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact TAP Portugal directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did TAP Portugal get in 2024?

TAP Portugal received 4,655 DOT complaints in 2024, at a rate of 11.3 per 100,000 passengers. This ranks them #7 out of 27 airlines tracked.

What do people complain about most with TAP Portugal?

The most common complaint category for TAP Portugal is refunds. Airlines failing to process refunds, issuing vouchers instead of cash refunds, or taking months to return money. The new DOT automatic refund rule (October 2024) specifically targets this problem by requiring airlines to refund automatically within 7 business days for credit cards.

How do I file a complaint against TAP Portugal?

You can file a complaint against TAP Portugal with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to TAP Portugal's executive consumer affairs team.

Is TAP Portugal complaint rate above or below average?

TAP Portugal's complaint rate of 11.3 per 100K is 38% above the industry average of 8.2 per 100K. They rank #7 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.