Flight Check

Alaska Airlines Complaints & DOT Data (2024)

1,828 complaints filed with the DOT in 2024.

Complaint Rate

2.5/100K

Total Complaints

1,828

Rank

#26 of 27

Top Issue

Customer Service

Alaska Airlines maintains a strong reputation at just 2.5 per 100,000 passengers. Customer service is its relative weak spot — but in context, Alaska still outperforms most competitors on nearly every metric.

vs. Industry Average

Alaska Airlines2.5/100K
Industry Average8.2/100K

Alaska Airlines is 70% below the industry average.

Monthly Complaint Rate (2024)

2.4
Jan
2.4
Feb
2.4
Mar
2.4
Apr
2.4
May
2.9
Jun
2.9
Jul
2.9
Aug
2.4
Sep
2.4
Oct
2.4
Nov
2.4
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Customer Service83%
Flight Problems17%

How to File a Complaint Against Alaska Airlines

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Alaska Airlines directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Alaska Airlines get in 2024?

Alaska Airlines received 1,828 DOT complaints in 2024, at a rate of 2.5 per 100,000 passengers. This ranks them #26 out of 27 airlines tracked.

What do people complain about most with Alaska Airlines?

The most common complaint category for Alaska Airlines is customer service. Rude or unhelpful staff, excessive phone hold times, unresponsive complaint departments, and failure to accommodate passenger needs. These complaints often compound other issues — a delay becomes a nightmare when customer service fails.

How do I file a complaint against Alaska Airlines?

You can file a complaint against Alaska Airlines with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Alaska Airlines's executive consumer affairs team.

Is Alaska Airlines complaint rate above or below average?

Alaska Airlines's complaint rate of 2.5 per 100K is 70% below the industry average of 8.2 per 100K. They rank #26 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

Frontier AirlinesRyanairWizz AirVuelingSpirit AirlineseasyJetTAP PortugalJetBlue AirwaysEurowingsITA AirwaysAllegiant AirAmerican AirlinesIberiaUnited AirlinesBritish AirwaysAir FranceSun Country AirlinesLufthansaAer LingusBreeze AirwaysSASDelta Air LinesKLMHawaiian AirlinesFinnairSouthwest Airlines

Source: DOT Air Travel Consumer Report, January–December 2024.