Flight Check

Hawaiian Airlines Complaints & DOT Data (2024)

872 complaints filed with the DOT in 2024.

Complaint Rate

3.7/100K

Total Complaints

872

Rank

#24 of 27

Top Issue

Flight Problems

Hawaiian Airlines' 3.7 per 100,000 rate reflects unique island-operations challenges. With limited mainland alternatives and weather-driven disruptions, delays hit harder when your only option is a 5-hour overwater flight.

vs. Industry Average

Hawaiian Airlines3.7/100K
Industry Average8.2/100K

Hawaiian Airlines is 55% below the industry average.

Monthly Complaint Rate (2024)

4.3
Jan
4.3
Feb
3.5
Mar
3.5
Apr
3.5
May
3.5
Jun
3.5
Jul
3.5
Aug
3.5
Sep
3.5
Oct
3.5
Nov
4.3
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Baggage17%

How to File a Complaint Against Hawaiian Airlines

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Hawaiian Airlines directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Hawaiian Airlines get in 2024?

Hawaiian Airlines received 872 DOT complaints in 2024, at a rate of 3.7 per 100,000 passengers. This ranks them #24 out of 27 airlines tracked.

What do people complain about most with Hawaiian Airlines?

The most common complaint category for Hawaiian Airlines is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against Hawaiian Airlines?

You can file a complaint against Hawaiian Airlines with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Hawaiian Airlines's executive consumer affairs team.

Is Hawaiian Airlines complaint rate above or below average?

Hawaiian Airlines's complaint rate of 3.7 per 100K is 55% below the industry average of 8.2 per 100K. They rank #24 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.