Flight Check

Breeze Airways Complaints & DOT Data (2024)

302 complaints filed with the DOT in 2024.

Complaint Rate

4.6/100K

Total Complaints

302

Rank

#20 of 27

Top Issue

Customer Service

Breeze Airways, founded in 2021, is still in its growing-pains phase. At 4.7 per 100,000, the David Neeleman-founded carrier is working through the operational challenges that come with rapid route expansion and a young fleet.

vs. Industry Average

Breeze Airways4.6/100K
Industry Average8.2/100K

Breeze Airways is 44% below the industry average.

Monthly Complaint Rate (2024)

4.5
Jan
4.5
Feb
4.5
Mar
4.5
Apr
4.5
May
4.5
Jun
5.4
Jul
5.4
Aug
4.5
Sep
4.5
Oct
4.5
Nov
4.5
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Customer Service83%
Flight Problems17%

How to File a Complaint Against Breeze Airways

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Breeze Airways directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Breeze Airways get in 2024?

Breeze Airways received 302 DOT complaints in 2024, at a rate of 4.6 per 100,000 passengers. This ranks them #20 out of 27 airlines tracked.

What do people complain about most with Breeze Airways?

The most common complaint category for Breeze Airways is customer service. Rude or unhelpful staff, excessive phone hold times, unresponsive complaint departments, and failure to accommodate passenger needs. These complaints often compound other issues — a delay becomes a nightmare when customer service fails.

How do I file a complaint against Breeze Airways?

You can file a complaint against Breeze Airways with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Breeze Airways's executive consumer affairs team.

Is Breeze Airways complaint rate above or below average?

Breeze Airways's complaint rate of 4.6 per 100K is 44% below the industry average of 8.2 per 100K. They rank #20 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.