Flight Check

Air France Complaints & DOT Data (2024)

6,143 complaints filed with the DOT in 2024.

Complaint Rate

5.8/100K

Total Complaints

6,143

Rank

#16 of 27

Top Issue

Baggage

Air France's 5.9 per 100,000 rate is driven by baggage issues, particularly at its Charles de Gaulle hub where complex terminal transfers and frequent industrial action disrupt luggage handling. The airline's merger with KLM has improved some operations but baggage handling remains a persistent pain point.

vs. Industry Average

Air France5.8/100K
Industry Average8.2/100K

Air France is 29% below the industry average.

Monthly Complaint Rate (2024)

5.5
Jan
5.5
Feb
5.5
Mar
5.5
Apr
5.5
May
5.5
Jun
6.6
Jul
6.6
Aug
5.5
Sep
5.5
Oct
5.5
Nov
6.6
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Baggage83%
Flight Problems17%

How to File a Complaint Against Air France

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Air France directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Air France get in 2024?

Air France received 6,143 DOT complaints in 2024, at a rate of 5.8 per 100,000 passengers. This ranks them #16 out of 27 airlines tracked.

What do people complain about most with Air France?

The most common complaint category for Air France is baggage. Lost, delayed, or damaged luggage. Airlines must compensate up to $3,800 for domestic baggage issues under DOT rules. If your bag is delayed, the airline must cover reasonable expenses for essentials you need while waiting.

How do I file a complaint against Air France?

You can file a complaint against Air France with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Air France's executive consumer affairs team.

Is Air France complaint rate above or below average?

Air France's complaint rate of 5.8 per 100K is 29% below the industry average of 8.2 per 100K. They rank #16 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

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Source: DOT Air Travel Consumer Report, January–December 2024.