Flight Check

ITA Airways Complaints & DOT Data (2024)

2,876 complaints filed with the DOT in 2024.

Complaint Rate

8.7/100K

Total Complaints

2,876

Rank

#10 of 27

Top Issue

Refunds

ITA Airways, the successor to Alitalia, inherited many of its predecessor's challenges. At 8.9 per 100,000, refund disputes are the top complaint — the airline's transition period has created confusion around booking policies, loyalty program integration, and compensation for disrupted flights.

vs. Industry Average

ITA Airways8.7/100K
Industry Average8.2/100K

ITA Airways is 6% above the industry average.

Monthly Complaint Rate (2024)

8.3
Jan
8.3
Feb
8.3
Mar
8.3
Apr
8.3
May
8.3
Jun
10.0
Jul
10.0
Aug
8.3
Sep
8.3
Oct
8.3
Nov
10.0
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Refunds83%
Flight Problems17%

How to File a Complaint Against ITA Airways

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact ITA Airways directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did ITA Airways get in 2024?

ITA Airways received 2,876 DOT complaints in 2024, at a rate of 8.7 per 100,000 passengers. This ranks them #10 out of 27 airlines tracked.

What do people complain about most with ITA Airways?

The most common complaint category for ITA Airways is refunds. Airlines failing to process refunds, issuing vouchers instead of cash refunds, or taking months to return money. The new DOT automatic refund rule (October 2024) specifically targets this problem by requiring airlines to refund automatically within 7 business days for credit cards.

How do I file a complaint against ITA Airways?

You can file a complaint against ITA Airways with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to ITA Airways's executive consumer affairs team.

Is ITA Airways complaint rate above or below average?

ITA Airways's complaint rate of 8.7 per 100K is 6% above the industry average of 8.2 per 100K. They rank #10 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.