Flight Check

JetBlue Airways Complaints & DOT Data (2024)

5,182 complaints filed with the DOT in 2024.

Complaint Rate

10.5/100K

Total Complaints

5,182

Rank

#8 of 27

Top Issue

Flight Problems

JetBlue's complaint rate of 10.5 per 100,000 reflects operational challenges that intensified after the Northeast Alliance with American Airlines fell apart. Once known for premium service at reasonable prices, JetBlue now faces persistent schedule reliability issues.

vs. Industry Average

JetBlue Airways10.5/100K
Industry Average8.2/100K

JetBlue Airways is 28% above the industry average.

Monthly Complaint Rate (2024)

11.6
Jan
9.7
Feb
9.7
Mar
9.7
Apr
9.7
May
11.6
Jun
11.6
Jul
11.6
Aug
9.7
Sep
9.7
Oct
9.7
Nov
11.6
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Baggage17%

How to File a Complaint Against JetBlue Airways

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact JetBlue Airways directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did JetBlue Airways get in 2024?

JetBlue Airways received 5,182 DOT complaints in 2024, at a rate of 10.5 per 100,000 passengers. This ranks them #8 out of 27 airlines tracked.

What do people complain about most with JetBlue Airways?

The most common complaint category for JetBlue Airways is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against JetBlue Airways?

You can file a complaint against JetBlue Airways with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to JetBlue Airways's executive consumer affairs team.

Is JetBlue Airways complaint rate above or below average?

JetBlue Airways's complaint rate of 10.5 per 100K is 28% above the industry average of 8.2 per 100K. They rank #8 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

Frontier AirlinesRyanairWizz AirVuelingSpirit AirlineseasyJetTAP PortugalEurowingsITA AirwaysAllegiant AirAmerican AirlinesIberiaUnited AirlinesBritish AirwaysAir FranceSun Country AirlinesLufthansaAer LingusBreeze AirwaysSASDelta Air LinesKLMHawaiian AirlinesFinnairAlaska AirlinesSouthwest Airlines

Source: DOT Air Travel Consumer Report, January–December 2024.