Flight Check

Eurowings Complaints & DOT Data (2024)

3,441 complaints filed with the DOT in 2024.

Complaint Rate

9.6/100K

Total Complaints

3,441

Rank

#9 of 27

Top Issue

Flight Problems

Eurowings, Lufthansa's low-cost subsidiary, sits at 9.7 per 100,000 with flight problems as the top complaint. Operating from congested German airports with a lean cost structure, Eurowings faces the same operational pressures as budget competitors but without the agility of standalone low-cost carriers.

vs. Industry Average

Eurowings9.6/100K
Industry Average8.2/100K

Eurowings is 17% above the industry average.

Monthly Complaint Rate (2024)

9.0
Jan
9.0
Feb
9.0
Mar
9.0
Apr
9.0
May
10.9
Jun
10.9
Jul
10.9
Aug
9.0
Sep
9.0
Oct
9.0
Nov
10.9
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Customer Service17%

How to File a Complaint Against Eurowings

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Eurowings directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Eurowings get in 2024?

Eurowings received 3,441 DOT complaints in 2024, at a rate of 9.6 per 100,000 passengers. This ranks them #9 out of 27 airlines tracked.

What do people complain about most with Eurowings?

The most common complaint category for Eurowings is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against Eurowings?

You can file a complaint against Eurowings with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Eurowings's executive consumer affairs team.

Is Eurowings complaint rate above or below average?

Eurowings's complaint rate of 9.6 per 100K is 17% above the industry average of 8.2 per 100K. They rank #9 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

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Source: DOT Air Travel Consumer Report, January–December 2024.