Finnair Complaints & DOT Data (2024)
1,090 complaints filed with the DOT in 2024.
Complaint Rate
3.2/100K
Total Complaints
1,090
Rank
#25 of 27
Top Issue
Customer Service
Finnair has the lowest complaint rate among the EU carriers tracked here at 3.2 per 100,000. Customer service is the relative weak spot, but in context Finnair consistently ranks among Europe's best for on-time performance and passenger satisfaction.
vs. Industry Average
Finnair is 61% below the industry average.
Monthly Complaint Rate (2024)
Complaints per 100K passengers by month. Red bars exceed industry average (8.2).
What People Complain About
How to File a Complaint Against Finnair
- Document everything — save confirmation emails, receipts, and screenshots.
- Contact Finnair directly first. Give them a chance to resolve it.
- If unsatisfied, file with the DOT at airconsumer.dot.gov.
- Use the Disruption Desk to understand what you are owed.
Frequently Asked Questions
How many complaints did Finnair get in 2024?
Finnair received 1,090 DOT complaints in 2024, at a rate of 3.2 per 100,000 passengers. This ranks them #25 out of 27 airlines tracked.
What do people complain about most with Finnair?
The most common complaint category for Finnair is customer service. Rude or unhelpful staff, excessive phone hold times, unresponsive complaint departments, and failure to accommodate passenger needs. These complaints often compound other issues — a delay becomes a nightmare when customer service fails.
How do I file a complaint against Finnair?
You can file a complaint against Finnair with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Finnair's executive consumer affairs team.
Is Finnair complaint rate above or below average?
Finnair's complaint rate of 3.2 per 100K is 61% below the industry average of 8.2 per 100K. They rank #25 out of 27 airlines. See the full airline complaint rankings.
Compare Other Airlines
Source: DOT Air Travel Consumer Report, January–December 2024.