Flight Check

Sun Country Airlines Complaints & DOT Data (2024)

415 complaints filed with the DOT in 2024.

Complaint Rate

5.4/100K

Total Complaints

415

Rank

#17 of 27

Top Issue

Flight Problems

Sun Country Airlines, a smaller carrier based in Minneapolis, sits at 5.4 per 100,000. As a hybrid airline trying to balance low fares with reliability, flight problems are the most common issue passengers report.

vs. Industry Average

Sun Country Airlines5.4/100K
Industry Average8.2/100K

Sun Country Airlines is 34% below the industry average.

Monthly Complaint Rate (2024)

5.1
Jan
5.1
Feb
5.1
Mar
5.1
Apr
5.1
May
6.2
Jun
6.2
Jul
5.1
Aug
5.1
Sep
5.1
Oct
5.1
Nov
6.2
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Customer Service17%

How to File a Complaint Against Sun Country Airlines

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Sun Country Airlines directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Sun Country Airlines get in 2024?

Sun Country Airlines received 415 DOT complaints in 2024, at a rate of 5.4 per 100,000 passengers. This ranks them #17 out of 27 airlines tracked.

What do people complain about most with Sun Country Airlines?

The most common complaint category for Sun Country Airlines is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against Sun Country Airlines?

You can file a complaint against Sun Country Airlines with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Sun Country Airlines's executive consumer affairs team.

Is Sun Country Airlines complaint rate above or below average?

Sun Country Airlines's complaint rate of 5.4 per 100K is 34% below the industry average of 8.2 per 100K. They rank #17 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.