Flight Check

Lufthansa Complaints & DOT Data (2024)

7,184 complaints filed with the DOT in 2024.

Complaint Rate

5.1/100K

Total Complaints

7,184

Rank

#18 of 27

Top Issue

Baggage

Lufthansa generates 7,100 complaints despite a moderate 5.2 per 100,000 rate, owing to its massive passenger volume. Baggage problems are the persistent weak spot, particularly at its Frankfurt and Munich hubs where complex connections and tight transfer windows lead to mishandled luggage.

vs. Industry Average

Lufthansa5.1/100K
Industry Average8.2/100K

Lufthansa is 38% below the industry average.

Monthly Complaint Rate (2024)

4.8
Jan
4.8
Feb
4.8
Mar
4.8
Apr
4.8
May
5.8
Jun
5.8
Jul
5.8
Aug
4.8
Sep
4.8
Oct
4.8
Nov
5.8
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Baggage83%
Flight Problems17%

How to File a Complaint Against Lufthansa

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Lufthansa directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Lufthansa get in 2024?

Lufthansa received 7,184 DOT complaints in 2024, at a rate of 5.1 per 100,000 passengers. This ranks them #18 out of 27 airlines tracked.

What do people complain about most with Lufthansa?

The most common complaint category for Lufthansa is baggage. Lost, delayed, or damaged luggage. Airlines must compensate up to $3,800 for domestic baggage issues under DOT rules. If your bag is delayed, the airline must cover reasonable expenses for essentials you need while waiting.

How do I file a complaint against Lufthansa?

You can file a complaint against Lufthansa with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Lufthansa's executive consumer affairs team.

Is Lufthansa complaint rate above or below average?

Lufthansa's complaint rate of 5.1 per 100K is 38% below the industry average of 8.2 per 100K. They rank #18 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.