Flight Check

Iberia Complaints & DOT Data (2024)

4,148 complaints filed with the DOT in 2024.

Complaint Rate

7.3/100K

Total Complaints

4,148

Rank

#13 of 27

Top Issue

Flight Problems

Iberia's 7.3 per 100,000 rate is dominated by flight problems, reflecting the operational challenges of running a hub at Madrid-Barajas while managing seasonal demand spikes to Mediterranean and Latin American destinations. The airline has improved under IAG ownership but still lags its British Airways sibling.

vs. Industry Average

Iberia7.3/100K
Industry Average8.2/100K

Iberia is 11% below the industry average.

Monthly Complaint Rate (2024)

6.8
Jan
6.8
Feb
6.8
Mar
6.8
Apr
6.8
May
8.2
Jun
8.2
Jul
8.2
Aug
6.8
Sep
6.8
Oct
6.8
Nov
8.2
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Baggage17%

How to File a Complaint Against Iberia

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact Iberia directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did Iberia get in 2024?

Iberia received 4,148 DOT complaints in 2024, at a rate of 7.3 per 100,000 passengers. This ranks them #13 out of 27 airlines tracked.

What do people complain about most with Iberia?

The most common complaint category for Iberia is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against Iberia?

You can file a complaint against Iberia with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to Iberia's executive consumer affairs team.

Is Iberia complaint rate above or below average?

Iberia's complaint rate of 7.3 per 100K is 11% below the industry average of 8.2 per 100K. They rank #13 out of 27 airlines. See the full airline complaint rankings.

Compare Other Airlines

Frontier AirlinesRyanairWizz AirVuelingSpirit AirlineseasyJetTAP PortugalJetBlue AirwaysEurowingsITA AirwaysAllegiant AirAmerican AirlinesUnited AirlinesBritish AirwaysAir FranceSun Country AirlinesLufthansaAer LingusBreeze AirwaysSASDelta Air LinesKLMHawaiian AirlinesFinnairAlaska AirlinesSouthwest Airlines

Source: DOT Air Travel Consumer Report, January–December 2024.