Flight Check

easyJet Complaints & DOT Data (2024)

9,189 complaints filed with the DOT in 2024.

Complaint Rate

12.3/100K

Total Complaints

9,189

Rank

#6 of 27

Top Issue

Flight Problems

easyJet sits at 12.1 per 100,000 passengers, with flight problems leading complaints. As the UK's largest budget carrier, operational disruptions at congested airports like Gatwick and Luton cascade quickly. Post-Brexit staffing challenges have compounded delays and cancellations across its network.

vs. Industry Average

easyJet12.3/100K
Industry Average8.2/100K

easyJet is 50% above the industry average.

Monthly Complaint Rate (2024)

13.6
Jan
11.3
Feb
11.3
Mar
11.3
Apr
11.3
May
13.6
Jun
13.6
Jul
13.6
Aug
11.3
Sep
11.3
Oct
11.3
Nov
13.6
Dec

Complaints per 100K passengers by month. Red bars exceed industry average (8.2).

What People Complain About

Flight Problems83%
Refunds17%

How to File a Complaint Against easyJet

  1. Document everything — save confirmation emails, receipts, and screenshots.
  2. Contact easyJet directly first. Give them a chance to resolve it.
  3. If unsatisfied, file with the DOT at airconsumer.dot.gov.
  4. Use the Disruption Desk to understand what you are owed.
Disruption DeskCompensation Calculator

Frequently Asked Questions

How many complaints did easyJet get in 2024?

easyJet received 9,189 DOT complaints in 2024, at a rate of 12.3 per 100,000 passengers. This ranks them #6 out of 27 airlines tracked.

What do people complain about most with easyJet?

The most common complaint category for easyJet is flight problems. Cancellations, significant delays, diversions, and missed connections. This is the most common complaint category overall. New DOT rules require automatic refunds for cancelled flights and significant delays.

How do I file a complaint against easyJet?

You can file a complaint against easyJet with the DOT at airconsumer.dot.gov, or use Flight Check's Disruption Desk to understand your rights and generate a complaint letter. Check what you're owed with the Compensation Calculator. Every DOT complaint is forwarded to easyJet's executive consumer affairs team.

Is easyJet complaint rate above or below average?

easyJet's complaint rate of 12.3 per 100K is 50% above the industry average of 8.2 per 100K. They rank #6 out of 27 airlines. See the full airline complaint rankings.

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Source: DOT Air Travel Consumer Report, January–December 2024.