Airline Baggage Complaint Rankings (2024)
Every U.S. airline ranked by baggage complaint rate.
Baggage complaints cover lost, delayed, and damaged luggage. Airlines are required to compensate passengers up to $3,800 for domestic baggage problems. In 2024, baggage issues remained a top complaint category, particularly for airlines with complex hub-and-spoke networks where bags must be transferred between flights.
Your Rights: Baggage Issues
Airlines must compensate up to $3,800 for domestic lost/damaged bags. For delayed bags, airlines should reimburse reasonable expenses (toiletries, clothing). File a claim at the airport before you leave.
Airlines Ranked by Baggage Complaints
Only airlines where baggage was the top complaint category in at least one month. Source: DOT, 2024.
Had a Baggage Issue?
Understand what you are owed and get help filing a complaint.
Frequently Asked Questions
Which airline has the most baggage complaints?
JetBlue Airways has the highest rate of baggage complaints at 9.7 per 100,000 passengers, with 646 total baggage complaints filed in 2024.
What are my rights for baggage issues?
Airlines must compensate up to $3,800 for domestic lost/damaged bags. For delayed bags, airlines should reimburse reasonable expenses (toiletries, clothing). File a claim at the airport before you leave.
How do I file a baggage complaint?
First contact the airline directly. If they don't resolve it, file a complaint with the DOT at airconsumer.dot.gov specifying "Baggage" as the issue type. Use Flight Check's Disruption Desk (flightcheck.live/disruption-desk) to generate a complaint letter and check what you're owed with the Compensation Calculator (flightcheck.live/compensation-calculator).
Other Complaint Categories
Source: DOT Air Travel Consumer Report, January–December 2024.