Flight Check

JFK Airport Complaints — Which Airlines Have the Most Issues

Complaint rates for 6 airlines operating at John F. Kennedy International in New York.

Weighted Avg Rate

7.6/100K

Airlines Tracked

6

Top Issue

Flight Problems

vs. Industry

7% below

Airline Complaint Rates at JFK

Ranked by DOT complaint rate per 100,000 passengers. Rates reflect each airline's nationwide complaint data, contextualized by their presence at John F. Kennedy International.

1Frontier Airlines(F9)
23.2/100K
5,879 total complaintsTop issue: Refunds
2JetBlue Airways(B6)
10.5/100K
5,182 total complaintsTop issue: Flight Problems
3American Airlines(AA)
7.9/100K
12,808 total complaintsTop issue: Baggage
4Delta Air Lines(DL)
4.1/100K
7,139 total complaintsTop issue: Flight Problems
5Hawaiian Airlines(HA)
3.7/100K
872 total complaintsTop issue: Flight Problems
6Alaska Airlines(AS)
2.5/100K
1,828 total complaintsTop issue: Customer Service

Source: DOT Air Travel Consumer Report, 2024. Rates are nationwide per-airline figures.

Monthly Complaint Trend at JFK (2024)

8.1
Jan
7.1
Feb
7.1
Mar
7.1
Apr
7.1
May
8.2
Jun
8.5
Jul
8.5
Aug
7.1
Sep
7.1
Oct
7.1
Nov
8.5
Dec

Weighted average complaint rate per 100K passengers by month. Red bars exceed the industry average (8.2).

Top Complaint Categories at JFK

Flight Problems68%
Baggage27%
Customer Service4%
Refunds1%

Weighted by airline flight volume at JFK. Categories reflect the most frequently reported issue type for each airline.

Had a Bad Experience at JFK?

Understand your rights and get help with your airline complaint.

Disruption DeskCompensation Calculator

Frequently Asked Questions

Which airline gets the most complaints at JFK?

Frontier Airlines has the highest complaint rate among airlines operating at John F. Kennedy International at 23.2 per 100,000 passengers. However, complaint rates reflect the airline's nationwide performance, not issues specific to JFK.

What is the overall complaint environment at JFK?

The weighted average complaint rate for airlines at John F. Kennedy International is 7.6 per 100K passengers, which is 7% below the industry average of 8.2 per 100K. The most common complaint category is flight problems.

How do I file a complaint about an experience at JFK?

If your complaint is about an airline, file with the DOT at airconsumer.dot.gov or use Flight Check's Disruption Desk (flightcheck.live/disruption-desk) to generate a complaint letter and check what you're owed. For airport facility issues (parking, terminals, security lines), contact the airport authority directly.

Does JFK cause more airline complaints than other airports?

Airport-level complaint data from the DOT is reported by airline, not by airport. The data shown here reflects the complaint rates of airlines that operate at JFK, weighted by their flight volume. Airports with more low-cost carriers tend to have higher aggregate complaint rates.

Compare Other Airports

ATLORDDFWDENLAXSFOSEALASMCOEWRMIAPHXIAHBOSMSPFLLDTWPHLLGABWISLCSANIADMDWTPAPDXHNLSTLAUS

Source: DOT Air Travel Consumer Report, January–December 2024. Complaint rates are per-airline nationwide figures weighted by flight volume at JFK.